About Dunhope

Dunhope provides Scottish-inspired clothing, kilts, tartan products, Highland wear, and related accessories through our online store.

Throughout these Terms & Conditions, “Dunhope,” “we,” “us,” and “our” refer to Dunhope. “You” and “your” refer to the person using our website or placing an order.

Using Our Website

By using the Dunhope website, you agree to use it only for lawful purposes and in a way that does not interfere with the operation, security, or availability of our website.

You must not:

• Use our website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Copy, reproduce, or distribute our website content without permission.
• Use our website in a way that could damage or disrupt our services.
• Submit false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.

Product Information

We make every reasonable effort to ensure that product descriptions, photographs, measurements, colours, prices, and other information displayed on our website are accurate.

However, colours may appear differently depending on your device, monitor, screen settings, lighting, and other factors. Minor variations in fabric, tartan patterns, texture, or finishing may also occur.

Product images are provided for illustration and may not always represent the exact appearance of the product received.

We reserve the right to correct errors, update product information, or make changes to products without prior notice.

Product Availability

All products displayed on our website are subject to availability.

Adding an item to your cart does not guarantee that the product will remain available until your order is completed.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative, replacement, or refund where appropriate.

Prices and Payment

All product prices are displayed on the website at the time of purchase.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.

Payment must be successfully completed before an order can be processed.

We accept the payment methods displayed during checkout. Payment information is processed through our payment providers, and Dunhope does not intentionally store complete payment card details.

Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order in circumstances including:

• Product availability issues.
• Incorrect pricing or product information.
• Suspected fraudulent activity.
• Incorrect customer information.
• Shipping restrictions.
• Technical or payment processing errors.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

Custom and Made-to-Order Products

Some Dunhope products may be made according to customer-selected measurements, specifications, colours, tartans, or other requirements.

Customers are responsible for providing accurate information when ordering customized or made-to-order products.

Because customized products may be made specifically for an individual customer, they may be subject to different return or cancellation conditions. Please review the applicable product and return information before placing your order.

Measurements and Sizing

Customers are responsible for providing accurate measurements when a product requires customer measurements.

We recommend carefully following our measuring guide before submitting measurements.

If incorrect measurements are provided by the customer, Dunhope may not be responsible for resulting sizing issues.

If you are unsure about your measurements or sizing, please contact us before placing your order.

Shipping and Delivery

We ship orders using the delivery options available at checkout.

Estimated delivery times are provided as guidance and may vary depending on the destination, shipping method, customs processing, carrier delays, weather, public holidays, or other circumstances outside our control.

Once an order has been handed to the shipping carrier, delays caused by the carrier may be outside Dunhope’s direct control.

Customers are responsible for providing a complete and accurate delivery address.

International Orders and Customs

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Any such charges are the responsibility of the customer unless explicitly stated otherwise during checkout.

Dunhope cannot guarantee the amount of customs or import charges that may apply to an international order.

Customers are responsible for checking the import requirements and applicable charges in their country before placing an order.

Returns, Exchanges and Refunds

Our Returns & Refunds Policy explains the conditions and procedures for returning products, requesting exchanges, and receiving refunds.

Some products may have different return conditions, particularly customized, personalized, or made-to-order products.

Before returning an item, customers should review our current Returns & Refunds Policy and follow the required return instructions.

Refunds, where approved, will generally be issued using the original payment method.

Damaged, Incorrect or Missing Items

If you receive an item that is damaged, incorrect, or different from what you ordered, please contact Dunhope customer support as soon as possible.

Please provide your order details and, where requested, clear photographs of the product and packaging so that we can investigate the issue and determine the appropriate solution.

Third-Party Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information. Dunhope does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party websites is subject to their own terms and policies.

Website Accuracy and Availability

We work to keep the Dunhope website accurate, functional, and available. However, we cannot guarantee that the website will always be free from errors, interruptions, technical problems, or temporary unavailability.

We may update, modify, suspend, or discontinue parts of the website when necessary.

Limitation of Liability

To the extent permitted by applicable law, Dunhope will not be responsible for losses caused by circumstances beyond our reasonable control, including carrier delays, customs delays, technical failures, natural events, or other events outside our control.

Nothing in these Terms & Conditions is intended to exclude or limit any legal rights or responsibilities that cannot legally be excluded or limited.

Privacy and Personal Information

When you place an order or use certain features of our website, we may collect information necessary to process your order, communicate with you, provide customer support, and operate our services.

Your personal information will be handled in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or legal requirements.

The latest version will be published on this page with the updated date.

Your continued use of our website after changes are published may constitute acceptance of the updated Terms & Conditions.

Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws governing Dunhope and its customers.

Where required by applicable consumer protection laws, nothing in these Terms & Conditions is intended to remove or reduce your statutory rights.

Contact Us

If you have any questions regarding these Terms & Conditions, your order, our products, shipping, returns, or any other Dunhope service, please contact our customer support team through the contact information provided on our website. We are happy to assist you.