Information We Collect

We may collect information that you provide directly to us when you use our website. This may include:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details
• Payment and transaction information
• Measurements or sizing information provided for products
• Customer service messages
• Information you provide when subscribing to our newsletter or marketing communications
• Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you browse our website. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Referring website
• Approximate location
• Date and time of visits
• Website usage and interaction data

Some of this information may be collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Process and fulfil your orders
• Process payments
• Arrange shipping and delivery
• Provide customer support
• Communicate with you about your orders
• Respond to questions and requests
• Provide information about our products and services
• Improve our website and shopping experience
• Understand how customers use our website
• Prevent fraud and unauthorized activity
• Maintain the security of our website
• Comply with applicable legal and regulatory requirements

We may also use your information to personalize your experience and provide content or products that may be relevant to your interests.

Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send you information about:

• New products
• Special offers
• Promotions
• Sales
• Dunhope news
• Other products or services we believe may be relevant to you

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not affect essential communications relating to your orders, account, or transactions.

How We Share Your Information

We do not sell your personal information to third parties.

We may share certain information with trusted service providers when it is necessary to operate our business and provide our services. These providers may include:

• Payment processors
• Shipping and delivery companies
• Website hosting and ecommerce service providers
• Email and marketing service providers
• Analytics providers
• Customer support services
• Fraud prevention and security providers

These third parties may only receive information that is reasonably necessary to provide their services.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect our rights, customers, website, or business.

Payment Information

Payments made through Dunhope are processed through third-party payment providers.

We do not intentionally store complete payment card information on our own systems. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Cookies and Similar Technologies

Dunhope may use cookies and similar technologies to improve your browsing and shopping experience. Cookies may help us:

• Remember items added to your shopping cart
• Keep you signed in where applicable
• Understand how visitors use our website
• Improve website functionality
• Remember certain preferences
• Measure website performance
• Provide relevant advertising or marketing where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website or prevent some features from working correctly.

Analytics and Website Improvement

We may use analytics tools to understand how visitors interact with Dunhope.com. This information can help us understand website traffic, identify technical issues, improve our pages, and create a better shopping experience.

Analytics information may include general information about your device, browser, location, pages visited, and interactions with our website.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, shipping services, or other external websites.

Dunhope does not control the privacy practices of these third parties. If you follow a link to another website, we recommend reviewing that website’s privacy policy before providing personal information. This Privacy Policy applies only to information collected through Dunhope’s website and services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. We use appropriate technical and organizational safeguards where reasonably possible.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. For this reason, while we take privacy and security seriously, we cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

Children’s Privacy

Dunhope’s website is not intended to knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The length of time we keep information may depend on:

• The purpose for which it was collected
• Our business requirements
• Customer service requirements
• Legal and regulatory obligations
• Accounting and tax requirements
• The resolution of disputes

When information is no longer required, we may securely delete or anonymize it.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restrictions on certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Unsubscribe from marketing communications

Some requests may be subject to legal or contractual limitations. To exercise an applicable privacy right, please contact us using the details provided below.

International Customers

Dunhope may serve customers in different countries. As a result, your information may be processed or stored by service providers located in countries other than your own.

Where required, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. We recommend checking this page periodically to stay informed about how we handle personal information.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy-related request, please contact Dunhope through the contact information available on our website. We value your privacy and appreciate the trust you place in Dunhope.