Return Window

We accept eligible return requests within 30 days of delivery.

To request a return, please contact Dunhope within 30 days of receiving your order. Returns requested after this period may not be accepted unless required by applicable consumer protection laws.

Contact Us Before Returning an Item

Please contact our customer service team before sending any product back. Do not send a return to an address found elsewhere on our website or from a previous order unless our team has provided the correct return instructions. Unauthorized returns may not be accepted or processed.

When contacting us, please provide:

• Your order number
• Your name and contact information
• The reason for the return
• Photos of the product, if it is damaged, defective, or incorrect

Once your return request has been reviewed, we will provide the appropriate instructions.

Eligible Returns

Generally, an item may be eligible for return when:

• It is returned within the applicable return period.
• It is unused and unworn.
• It is in its original condition.
• Original tags, labels, packaging, and accessories are included where applicable.
• The item has not been altered, washed, damaged, or otherwise modified.

Returned products should be packed securely to help prevent damage during shipping.

Incorrect, Damaged or Defective Items

If you receive an item that is incorrect, damaged, or defective, please contact us as soon as possible. We may request photographs or other information to help us understand the issue.

Depending on the situation, Dunhope may offer:

• A replacement
• An exchange
• A repair where appropriate
• A refund

If the issue was caused by an error on our part, we will work with you to find an appropriate resolution.

Wrong Size or Fit

We understand that finding the right fit is important when purchasing a kilt.

If you receive an incorrect size due to an error on our part, please contact us as soon as possible.

If the wrong measurements were provided by the customer, the item may not qualify for a free replacement or refund. For this reason, we strongly recommend carefully following our sizing and measurement instructions before placing an order.

If you are unsure about your measurements, please contact us before ordering.

Custom and Made-to-Measure Products

Custom, personalized, and made-to-measure products are produced according to the customer’s selected specifications or measurements.

Because these products are made specifically for an individual customer, they may not be eligible for return or refund simply because the customer changes their mind or no longer wants the item.

However, if a custom or made-to-measure product arrives defective, damaged, or does not match the specifications provided in the order, please contact us so we can review the issue and determine an appropriate solution.

Items That May Not Be Eligible for Return

Returns may not be accepted for:

• Custom-made or personalized products, except where applicable due to a defect or error.
• Products that have been worn or used.
• Products that have been washed, altered, or damaged after delivery.
• Items missing original tags, labels, or packaging where these are required.
• Items returned outside the applicable return period.
• Products returned without prior authorization.

Certain products may have additional return restrictions, which will be stated on the relevant product page.

Return Shipping

Unless otherwise stated, customers are responsible for the cost of returning an item when the return is due to a change of mind, incorrect customer measurements, or another reason that is not the result of a Dunhope error.

If we sent you an incorrect, defective, or damaged product, we will review the situation and provide appropriate instructions regarding return shipping.

Refunds

Once your returned item has been received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account can vary depending on your payment provider, bank, or financial institution.

Shipping charges may not be refundable unless the return is due to an error, defective product, or another circumstance where a refund of shipping costs is required by applicable law.

Exchanges

If you would like to exchange an eligible product for another size, colour, or item, please contact us before sending anything back.

Exchange availability depends on product availability and the condition of the returned item.

For customized or made-to-measure products, different conditions may apply.

Order Cancellation

If you need to cancel or change an order, please contact us as soon as possible after placing it.

We cannot guarantee that an order can be cancelled or changed once production or processing has started.

Custom, personalized, and made-to-measure orders may be subject to additional cancellation restrictions.

If an order has already been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Return Inspection

All returned items are inspected after they arrive.

If a returned product does not meet the conditions of this policy, we may decline the refund or exchange.

If an item has been used, worn, altered, damaged, or returned without the required tags or packaging, the return may be rejected.

International Returns

Customers returning products from outside the original shipping country may be responsible for return shipping costs, customs requirements, duties, taxes, and other charges associated with sending the product back.

Customers should follow any return shipping and customs instructions provided by Dunhope to help avoid unnecessary delays or charges.

Refund Processing Time

After we receive and inspect your return, we will notify you whether your refund has been approved.

Once approved, the refund will be submitted through the original payment method.

The time it takes for the funds to appear in your account depends on your payment provider and financial institution.

Consumer Rights

This policy does not affect any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.

If applicable law provides you with additional rights regarding returns, refunds, defective products, or cancellations, those rights will continue to apply.

Contact Us

If you have questions about a return, refund, exchange, sizing issue, damaged product, or incorrect order, please contact our customer support team before sending your item back. We are always happy to help you find the best solution.