Order Processing Time

All Dunhope orders require processing before they are shipped.

Our standard processing time is up to 7 business days. During this time, your order may be prepared, checked for quality, packaged, and made ready for dispatch.

Please note that processing time is separate from shipping and delivery time. For products that require custom measurements or special preparation, additional processing time may apply. If this applies to your order, we will provide you with the relevant information.

Delivery Time

Once your order has been dispatched, the estimated delivery time is up to 8 business days.

Therefore, the total estimated timeframe from placing your order to delivery may be:

Up to 7 business days for processing + up to 8 business days for delivery.

Please keep in mind that delivery estimates are not guaranteed dates. Actual delivery times may vary depending on your destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

Shipping Availability

Dunhope aims to serve customers internationally. Available shipping methods and destinations may vary depending on the country and product ordered. The shipping options and applicable charges will be displayed during checkout where available.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout.

The shipping cost may depend on factors such as the destination, package size, weight, shipping method, and other applicable conditions.

Any promotional free-shipping offers will be subject to the terms stated at the time of the promotion.

Order Tracking

Once your order has been dispatched, you will receive shipping information and tracking details where tracking is available.

Tracking information may take some time to become active after the package has been handed to the shipping carrier.

You can use the tracking information provided to monitor the progress of your shipment.

Customs, Duties and Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the relevant authorities in the destination country and may not be included in the product or shipping price.

Unless explicitly stated otherwise at checkout, customers are responsible for any applicable customs duties, import taxes, or other fees charged by their country.

Dunhope cannot guarantee the amount of customs or import charges that may apply to an order.

Delivery Delays

Although we work to meet our estimated delivery times, delays can sometimes occur due to circumstances outside our control. These may include:

• Shipping carrier delays
• Customs inspections or clearance
• Severe weather
• Public holidays
• Transportation disruptions
• Incorrect or incomplete delivery information
• High shipping volumes
• International shipping restrictions
• Other unforeseen circumstances

Such delays do not necessarily mean that your order has been lost. If your tracking information has not updated for an extended period, please contact us so that we can help investigate the shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully check your address before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned, additional shipping charges may apply to resend the order.

If you notice an address mistake immediately after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after the order has been processed or dispatched.

Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbours, your building reception, or the delivery location specified by the carrier.

If you still cannot locate the package, contact Dunhope customer support so we can review the available tracking information and assist you.

For packages that appear to be lost during transit, we may work with the shipping carrier to investigate the shipment.

Damaged Packages

If your order arrives damaged, please contact Dunhope as soon as possible. Where appropriate, please provide photographs of:

• The damaged packaging
• The shipping label
• The product
• Any visible damage

This information may help us investigate the issue with the carrier and determine the appropriate solution.

Incorrect or Missing Items

If you receive the wrong product, incorrect size, incorrect colour, or an item is missing from your order, please contact us as soon as possible. Please include your order number and photographs where requested so our team can review the issue.

If the mistake was made by Dunhope, we will work with you to provide an appropriate solution.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee that changes or cancellations will be possible once an order has entered processing, production, or shipping.

Custom, personalized, or made-to-measure products may have additional restrictions because they may be prepared specifically according to your requirements.

Delivery Address and Customer Availability

Customers are responsible for ensuring that someone is available to receive the package where required by the selected shipping service.

Dunhope is not responsible for delays caused by failed delivery attempts resulting from an incorrect address, unavailable recipient, or other circumstances attributable to the customer.

Shipping During Holidays and Peak Seasons

During major holidays, sales events, or other periods of high order volume, processing and delivery may take longer than usual.

We recommend placing orders well in advance if you are purchasing a kilt or Highland outfit for an important event such as a wedding, festival, or celebration.

Estimated Delivery Times Overview

Please remember that the following are estimates:

• Order Processing: Up to 7 business days
• Estimated Delivery: Up to 8 business days after dispatch

Actual delivery times may vary depending on the destination and circumstances affecting the shipment.

Contact Us

If you have questions about shipping, tracking, delivery, customs, or your order, please contact the Dunhope customer support team through our website. We are happy to help you with your order.